Advance Notice
Please cancel or reschedule as early as possible. Short-notice cancellations may be charged according to the service agreement, invoice, or booking terms shown when the visit is accepted.
Holiday & High-Demand Dates
Holiday, overnight, extended-care, and high-demand reservations may have stricter cancellation requirements or nonrefundable deposits.
Late Arrivals & Access Problems
If Stoney Hound cannot safely enter the property or complete a visit because access information is missing or incorrect, the scheduled visit may still be billable.
Emergencies
Contact us promptly when an emergency affects your reservation. We will review unexpected situations individually when practical.